There are multiple steps from when a buyer begins to need a product, when they discover your company’s product and when they purchase said product. To help potential leads turn into revenue in a sales funnel, leaders need to provide customers with support and guidance.
A panel of Business Journals Leadership Trust members, including CRO & Co-Founder of Edison
Interactive Nick Stanitz-Harper, offer their expertise on the key to creating an effective customer journey.
Address Customer Pain Points
Nick believes it is vital at each step in the customer journey for a business to address audience pain points while also educating yourself on key objectives, grasping their needs and creating innovative solutions for their problems.
To learn more and read the full article on Business Journals, click here.